Tuesday, 24 March 2009

Jarviser

Finding Jarviser's website was the first ray of hope I came across, when I was first searching for help with broadband problems. It is full of useful bits of general broadband information that can help you overcome some very common problems, the sort of thing your ISP should tell you, but which they never do. It also has a wealth of BT-specific information that detail the idiosyncracies of BT equipment and how to overcome them.

It would hardly be exaggerating to suggest that Jarviser and his website have probably helped solve more broadband problems than the combined might of BT's first and second line support and he does it all in simple, understandable language, with good humour and on an entirely voluntary basis. If you can't find what you need on Jarviser's site, he provides links (some reproduced over on the left) to other sites which go into greater technical depth or are so fulsome it would be pointless to try and outdo them.

Every BT Broadband customer, in fact every UK broadband customer, should bookmark Jarviser's site. One day you might need the words of wisdom he provides.

Monday, 23 March 2009

The Unsung Heroes of Broadband

When I first began to have broadband problems, I did what most people do and search the internet - when I could get on it. There is a lot of information out there, but good information can be difficult to find - and who do you trust when you find competing views.

To try and help those new to broadband problems through this morass of information, this blog will feature those websites, forums and software that I have used and found to be reliable. There will be lots of links in the hope that people who arrive here can be directed towards those reliable sources of information and away from the less reliable. More often than not, this high quality information is provided by good-hearted individuals who want to help others - the unsung heroes of British broadband.

Although the site is geared to BT broadband, much of the information can be applied to any broadband connection, from any ISP

Sunday, 22 March 2009

Broadband Should Be Easy

Let's face it, broadband is the future of global communications. Whether it is writing to your mum, taking a course in further education, listening to music, watching TV, or simply trying to dig out a nugget of information, broadband is the vehicle by which we are going to do it.

Broadband should be simple, foolproof and robust. Well, it should be, but it isn't. Firstly, there is the problem of getting connected and staying connected. Fine if you live in the centre of an affluent district in a large urban centre, but a potential minefield if you live in a run down inner city area or a rural area.

Even if you are one of the fortunate ones who has access to a broadband connection with good bandwidth (usually referred to as speed - odd really as all electrons whiz across the internet at the same speed), the idiosyncrasies of Microsoft Windows coupled with hopelessness of UK ISP's means that your path to good communications may not be easy. This blog hopes to identify a few good resources that will help you, comment on them, and let you get on with using broadband in the way you would want - Seamlessly, easily and practically.
Having had some major problems with my own broadband service, I understand how others struggle to get help from BT.

There is a lot of good information out there, but it can be hard to find. So this blog is an attempt to pull some of it together, in one place.

It's a blog that really shouldn't be needed - if only BT and possibly other ISP's in the UK, provided useful customer support.