Thursday, 24 October 2013

As Predicted, Some BT Routers Won't Download Maverick

Well,  last night I disconnected my trusty 2-Wire 2700HGV BT Business Hub and replaced it with a simple Draytek Vigor 120 broadband modem.  Other than the appalling download speed here in the depths of rural Wiltshire (actually, according to the Highways Agency, our corner of this green and pleasant land is actually a vibrant metropolis) , the download worked.  It only took 11 hours to download all 5.31 GB of OS X Mavericks.

So if you've got a similar hub, you are going to have issues.   I'm now trying to download an iPhoto update of 1.44GB and am wondering if that too is going to stall.   At the moment, only 7.2Mb downloaded.  Hang on though, 30 minutes ago it was at 900Mb and counting.   Here we go again!



UPDATE:

An Anonymous respondent advised that the issue with large file downloads may be caused by Content Filtering in v6.3 firmwares. v6.3.9.41 has a known 2GB file limit issue. v6.3.9.63 'might' have a 4GB file size limit. 

The same person provided the following link that might be of use to folks who don't have the luxury of being able to swap out their router.

http://bt2700hgv.tripod.com/161.htm


I should add that I haven't tried this "fix" myself, but I have hacked earlier versions of this router firmware using instruction from this same site and they all worked.  I'm currently using firmware version 6.3.9.63-plus.tm (Look on the Settings>System Info>Summary page to check yours.

For my own part, it takes me a matter of a minute or two to swap out the routers when needed.  It would take much longer to alter the settings on the 2-Wire - which for me would need to be reset again at the end of the process.  But nice to have an alternative nevertheless.

Wednesday, 23 October 2013

Apple's OS X Mavericks Seems Set to Confound Some BT Routers

When Apple Introduced OS X Mountain Lion a while back, some of the BT Homehubs and Business Hubs threw a complete hissy-fit and refused to download the upgrade.   The symptom was that the download would stall repeatedly at 53.25 Mb.



Despite BT protestations to the contrary, it turned out to be very much a BT-generated issue and the fix was to replace the BT router with anything else, even temporarily.

Well is seems to be happening again with OS X 10.9 Mavericks.  This time, the download stalls repeatedly at 995.5 Mb.   Looks as though I need to swap routers again overnight.  Such a shame as the 2-Wire BT Business Hub I use on a domestic line is one of the few routers that will hold on to ADSL on a rural, aluminium cable!
Having had some major problems with my own broadband service, I understand how others struggle to get help from BT.

There is a lot of good information out there, but it can be hard to find. So this blog is an attempt to pull some of it together, in one place.

It's a blog that really shouldn't be needed - if only BT and possibly other ISP's in the UK, provided useful customer support.